WHOLESALE TERMS & POLICY
A minimum opening order of $200.00 is required (excludes shipping and handling charges). Minimum amount for reorder is $100.
We accept all major credit cards including MasterCard, Visa, Discover, and American Express. When processing your order, we charge your card for the total amount of in-stock merchandise only. Any back-ordered items will be charged when they are ready to ship.
Nature of Handmade Products
All of our products are handmade. Due to the nature of our production method, each product may vary slightly.
Return of Merchandise
Returns are only accepted with prior approval. All returned merchandise must be returned within 14 days in the original packaging exactly the way it was received.
Branding & Marketing
All branding and marketing must be approved by Mercy House Global. We can provide you with a high resolution logo upon request.
We require a photo of the damaged item(s) to be emailed to firstname.lastname@example.org. We will determine damage and will either issue a credit back to the credit card used to place the order (which should reflect back into your account between 2-3 business days) or we will process a replacement. If there is no need to return the item, the credit or replacement of a product will be resolved within 48 hours.
If there is a defect with any of our products please let us know immediately and we will either credit you for the merchandise or replace it. We do not accept any returns after 10 days.
We are not responsible for any damages or loss that may occur during shipping. We will provide tracking information if requested.
We ship via UPS with insurance/delivery confirmation. International orders are subject to custom restrictions/shipping requirements and buyer is responsible for all duties and import taxes/fees. Registered Mail, Express Mail, and FedEx are available upon request and will incur additional charges to be determined. UPS and FedEx are available as 3rd party billing if account number is provided.
To cancel or change an order call or email us. We will make every effort to accommodate your requests, but cannot always guarantee we can cancel or change your order once it has gone into production.